PRIVACY POLICY

 

  • Introduction

Welcome to Nova Heronix Ltd (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [https://www.novaheronix.com] and purchase our products, including WiFi porters, NFC cards, digital cards, tap stickers, and scan display planks. We are committed to protecting your privacy in accordance with the Nigeria Data Protection Regulations (2019) (herein referred to as the NDPR), the General Data Protection Regulation (applicable in Europe and herein after referred to as the GPDR), and other applicable data protection laws.

 

  1. Information We Collect [NDPR Part 3.1 (7) (b)]

We collect and process the following types of personal information:

 

  1. Personal Information:
  • Name
  • email address
  • phone number
  • billing and shipping address
  • payment details.

 

  1. Technical and Usage Information:
  • IP address
  • Browser type and version
  • Device information
  • Operating systems
  • Cookies and Usage data.

 

  1. Communication Data
  • Feedback
  • Inquiries and support requests
  • Correspondence via email or contact forms

 

  • Legal Basis for Processing [NDPR Part 2.2 (a-e)]

We process your personal information based on one or more of the following legal bases:

  • Performance of a contract (e.g., to fulfil your orders)
  • Consent (e.g., for marketing communications)
  • Legal obligations (e.g., tax or financial compliance)
  • Legitimate interests (e.g., improving customer experience and securing our platform)
  • How We Use Your Information [NDPR Part 3.1(7) (c)]

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate order updates and respond to inquiries
  • Send promotional emails (only with your consent)
  • Improve our website and services
  • Prevent fraud and ensure system security
  • Comply with legal and regulatory obligations

 

  • Sharing Your Information [NDPR Part 2.7]

We do not sell or rent your personal information. However, we may share your data with trusted third parties:

  • Service Providers: Payment processors, IT support, shipping partners
  • Legal Authorities: If required by applicable law or regulatory obligation
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

 

All third parties are required to process your data in accordance with applicable data protection laws. [NDPR Part 3.1 (7) (e)]

 

  • Data Retention

We retain your personal information only for as long as necessary [NDPR Part 2.1 (1) (c)] to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations. After that, your data will be securely deleted or anonymized.

 

  • Data Security [NDPR Part 2.6]

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of internet transmission or electronic storage is 100% secure.

 

  • Cookies and Tracking Technologies [NDPR Part 2.5 (d)]

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For detailed information, please see our cookie policy (if available)

 

  • Your Rights and Choices [NDPR Part 3.1 (1-16)]

Depending on your jurisdiction (e.g., under the NDPR or GDPR), you may have the following rights:

  • Right to access, correct, or delete your personal information [Part 3.1(7) (h), (9)]
  • Right to restrict or object to certain types of processing [Part 2.8; 3.1 (11) (d)]
  • Right to data portability [Part 3.1 (14-15)]
  • Right to withdraw consent for marketing or other consent-based processing [Part 3.1 (7) (i)]
  • Right to lodge a complaint with supervisory authority

 

To exercise your rights, please contact us at support@novaheronix.com

 

  1. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we may have collected data from a child, please contact us.

 

  1. International Data Transfers [NDPR Part 2.11 & 2.12]

If we transfer your data outside Nigeria (e.g., to data centres or service providers), we ensure that such transfers comply with applicable data protection standards, including the use of data protection agreements or approved safeguard mechanisms.

 

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their policies independently.

 

  1. Changes to This Policy [NDPR Part 3.1 (7) (m)]

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above and notify you of significant changes, where required.

 

  1. Contact Us [NDPR Part 3.1 (7) (a-b)]

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

 

NOVA HERONIX LTD

Email: support@novaheronix.com

Phone: +234 810 260 0886